Terms & Conditions

1. Who you are buying from

Trading name

Senca

Senca is currently in its pre-launch stage. The final legal seller details will be published here before online ordering becomes available.

Full company, regulatory and contact information is available on our Company Information page.

2. Scope

These Terms apply to purchases made by consumers through the Senca online store. Business, wholesale and distributor purchases may be subject to separate contractual terms. The contract language is English.

3. Products and descriptions

We describe our products as accurately as we can. Product photos are for illustration; colours and finishes can look slightly different on different screens. Descriptions of what the filtration and Vitamin C media are designed to do reflect manufacturer specifications and design intent, not a guaranteed result: water quality and results vary by household.

4. Prices

• Prices are displayed in the currency available for the customer's selected market. The applicable product price, delivery charges, taxes and total payable amount are shown before the order is placed.
• Shipping prices and available delivery methods will be shown once ordering opens. Standard delivery within Hungary is expected to be free at launch.
• The total you see on the final checkout step — products, delivery, any taxes and discounts — is the total you pay.
• If a price is obviously wrong because of a technical error, we will contact you before accepting the order, and you may cancel it.

Applicable pricing and tax information will be displayed before online ordering becomes available.

5. How to order and when the contract is made

• Add products to your bag and go to checkout.
• Enter your contact and delivery details and choose a delivery method.
• Review your order — products, quantities, prices, delivery and total. You can correct any mistakes at this step by going back and editing your details or your bag.
• Choose a payment method and select “Place order & pay”. This places an order with an obligation to pay.
• We send an email confirming that we have received your order.

We keep a record of your order, and the confirmation email gives you a copy of its details. These terms are available on this page at any time and can be saved or printed. The contract is concluded electronically.

6. Payment

Once ordering opens, you will be able to pay using the methods shown at checkout, and payment will be taken when you place your order. Payments will be processed securely by our payment provider; we do not see or store your full card details.

7. Delivery

At launch, Senca plans to deliver to Hungary, Austria, Germany, Slovakia and the Czech Republic. Available destinations, delivery methods, prices and estimated delivery times will be shown at checkout once ordering opens.

• At launch, orders are expected to be delivered through selected carriers including Packeta, GLS, DPD or Magyar Posta/MPL depending on destination and availability.
• Unless agreed otherwise, we deliver within 30 days of the contract being formed. If we cannot, we will tell you and you may cancel and receive a full refund.
• For consumers, the risk of loss passes to you when you, or someone you nominate, receive the goods.

See Shipping for details.

8. Your right to withdraw

As a consumer you can withdraw from your purchase within 14 days of receiving the goods, without giving a reason. You can use our model withdrawal form, but you do not have to.

We will reimburse the payments due under the statutory withdrawal right without undue delay and no later than 14 days after the day on which you inform us of your decision to withdraw. Where permitted by law, we may withhold reimbursement until we receive the returned goods or you provide evidence that the goods have been sent back, whichever occurs first.

Return costs and the full process are set out in our Returns & Refunds policy.

9. Legal guarantee for defects and non-conformity

Filtration media and Vitamin C components are consumables that are used up in normal use; their gradual exhaustion is not a defect. To report a fault, please use our contact form with your order number and a description or photo of the issue.

10. Recurring refill orders

Recurring refill orders are not currently available. If we offer them in future, the price, delivery interval, contents, how to cancel and the date of each charge will be shown clearly before you subscribe, and you will be able to cancel online before your next billing date.

11. Liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. We do not exclude or limit liability where it would be unlawful to do so, including for death or personal injury caused by negligence, for fraud, or for your statutory consumer rights. Please follow the fitting and replacement instructions supplied with the product.

12. Complaints and disputes

If something is not right, please contact us first — use our contact form. We will respond to written complaints within 30 days.

If we cannot resolve your complaint, consumers may turn to the competent conciliation body (békéltető testület), or to the consumer protection authority (the competent district office of the government office). You may also bring a claim before the courts. See Company Information for details. Applicable consumer dispute-resolution information will be published before online ordering becomes available.

13. Intellectual property

Unless otherwise stated, the Senca name, branding, original website copy, photographs, graphics, illustrations, layouts, design elements and other original content appearing on this website are owned by or licensed to Senca and are protected by applicable intellectual-property laws.

No such content may be copied, reproduced, modified, distributed, republished or used commercially without prior permission from Senca, except where permitted by law.

Nothing in these Terms claims ownership over third-party materials, manufacturer materials or other content used under licence. All applicable third-party rights remain with their respective owners.

14. Governing law

These terms are governed by Hungarian law. If you are a consumer living in another EU country, you keep the protection of the mandatory consumer laws of your country, and you may bring proceedings in the courts of your country of residence.

15. Changes to these terms

We may update these terms from time to time. The version in force when you place your order applies to that order.