Returns & Refunds

1. Your right of withdrawal

If you are a consumer, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period ends 14 days after the day on which you, or a person you nominate (other than the carrier), take physical possession of the goods. If you ordered several items that arrive separately, the period ends 14 days after you receive the last item.

2. How to withdraw

To withdraw, tell us of your decision with a clear statement before the 14 days are up. You can:

• use our online withdrawal form, which also gives you a printable version; or
• send us your statement through our contact form.

You do not have to use the model form. It is enough that you send your statement before the withdrawal period ends. If you use the online form, we will confirm receipt by email without delay.

3. Sending the goods back

Please send the goods back without undue delay and no later than 14 days after you told us you are withdrawing. The deadline is met if you send them before the 14 days are up. Return address:

The return address will be published here before online ordering becomes available.

For a change-of-mind withdrawal, you are responsible for the direct cost of returning the goods. This does not apply where the product is defective, damaged, incorrect, missing components or otherwise non-conforming and Senca is responsible for the return under applicable law.

Please pack the goods carefully. You are only responsible for any reduction in their value caused by handling them beyond what is necessary to check their nature, characteristics and functioning — the way you could examine them in a shop.

4. Your refund

• We will reimburse the payments due under the statutory withdrawal right without undue delay and no later than 14 days after the day on which you inform us of your decision to withdraw.
• The refund includes the original delivery cost up to the cheapest standard delivery option we offer. If you chose a more expensive delivery method, we do not refund the extra cost.
• We refund using the same payment method you used, unless you expressly agree otherwise. You will not be charged any fee for the refund.
• Where permitted by law, we may withhold reimbursement until we receive the returned goods or you provide evidence that the goods have been sent back, whichever occurs first.

5. Faulty or damaged goods

Your withdrawal right is separate from your rights when a product is faulty. If something arrives damaged or develops a fault, please use our contact form with your order number and, if possible, a photo. You are entitled to a repair, replacement, price reduction or refund under your legal guarantee rights, described in our Terms & Conditions. We cover the cost of returning faulty goods.

6. Exchanges

We do not currently offer direct exchanges. If you wish to purchase a different item following a change-of-mind return, please return the original product in accordance with this policy and place a new order. This does not limit your rights where a product is defective, damaged, incorrect or otherwise non-conforming.